Terms of Service Agreement

1. The Platform

Shear Society Suite is a software-as-a-service (SaaS) platform providing salon management tools, including scheduling, CRM, inventory, AI consultations, formulas, marketing, and payment processing integrations.

2. Eligibility

The Platform is intended exclusively for licensed cosmetologists, barbers, estheticians, and salon owners. By subscribing to or using the Platform, you represent and warrant that you hold a valid, active professional license in your operating jurisdiction.

3. Subscriptions, Fees & Billing

• Recurring Billing: Subscription plans are billed on a recurring monthly basis at the rate specified at the time of purchase, billing the card on file.
• Price & Term Adjustments: We reserve the right to modify subscription pricing, platform fees, transaction percentage fees, and feature availability at any time. You will receive notice of any pricing changes prior to your next billing cycle. Your continued use of the Platform following such notification constitutes your acceptance of the modified fees.
• Free Trials: Any free trial period offered will automatically convert into a paid recurring monthly subscription at the conclusion of the trial period unless you cancel prior to the expiration of the trial.

4. Payment Processing & Stripe Connect Integrations

• Direct Processing via Stripe: The Platform utilizes Stripe Connect to facilitate payment processing. All salon-side transactions—including client charges, retail sales, subscriptions, prescriptions, and invoices—are processed through your connected Stripe account.
• Fund Custody: Funds from your transactions pass directly to your connected Stripe account and are at no time held, possessed, or controlled by us.
• Platform Status: We are not a payment processor, financial institution, or money transmitter. We provide software integrations only.
• Subscriber Responsibility: You maintain sole responsibility for your Stripe account, including full compliance with Stripe's Terms of Service, applicable tax reporting and obligations, and handling refunds or chargebacks for your clients.

5. Data Ownership & Retention

• Ownership: You retain sole ownership of all business data, client records, formulas, and photographs entered into or stored on the Platform. We do not sell your data to third parties.
• Data Export & Retention: Following subscription cancellation, you may request an export of your data within thirty (30) calendar days. After this 30-day period, data retention obligations cease.

6. AI Features & Professional Disclaimer

• AI-powered tools provided within the Platform—including consultation tools, formula generation, and marketing captions—are supplementary tools designed solely to assist your professional judgment.
• AI-generated content does not constitute medical, legal, or professional advice.
• You maintain sole professional and legal responsibility for all service decisions, formulas applied, and client consultations conducted, regardless of whether AI suggestions were utilized.

7. Acceptable Use Restrictions

You agree that you will not:

• Use the Platform for any unlawful purpose or in violation of local, state, or federal law;
• Attempt to access, alter, or extract the account data or records of any other subscriber; or
• Resell, sublicense, lease, redistribute, or commercially exploit access to the Platform.

8. Limitation of Liability

• "As Is" Provision: The Platform is provided on an "as is" and "as available" basis without warranties of any kind, express or implied.
• Excluded Damages: To the maximum extent permitted by applicable law, we shall not be liable for any lost revenue, lost profits, business interruption, or data loss (beyond our standard reasonable backup measures).
• Liability Cap: Our aggregate liability for any and all claims arising out of or related to this Agreement or the use of the Platform shall not exceed the total amount paid by you to us for the Platform in the twelve (12) months preceding the event giving rise to the claim.

9. Cancellation & Refund Policy

• Cancellation: You may cancel your subscription at any time via your account settings. Cancellation will take effect at the conclusion of your current monthly billing period.
• No Partial Refunds: Subscription fees are non-refundable for the current billing period. No partial refunds or credits will be issued for unused time within a billing period. You will retain access to the Platform through the end of your paid period.
• Service Outages: In the event of an extended technical outage preventing platform access, adjustments or credits may be evaluated on a discretionary, case-by-case basis upon contacting support.

10. Modifications to Terms

We reserve the right to update or modify these terms at any time. Continued use of the Platform after any such updates constitutes your binding acceptance of the revised Terms of Service.

11. Contact Information

For support, legal inquiries, or data export requests, contact: help@shearsocietysuite.com